Privacy Policy

Last Updated: April 11, 2025

Family Nutrition Solutions (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or opt in to receive SMS messages or other communications from us.

1. Information We Collect

 We may collect the following types of information:

  • Your name and contact information (such as email address and phone number)
  • Your SMS opt-in consent
  • Your messaging history with us
  • Information you provide through website forms or during program enrollment
  • Technical data from your visit (e.g., IP address, browser type, device data, and browsing behavior)
  • Information from third parties, such as scheduling tools, payment processors, or referral partners
  • Payment information: If you purchase a service or product, we collect data regarding which services or products you’ve purchased and how much you’ve paid for those services or products.  

2. How We Collect Information

We collect information:

  • Directly from you when you fill out a form, sign up for services, book a session, or communicate with us
  • Automatically through cookies and similar technologies when you browse our website
  • From third-party platforms we use to operate our business (e.g., payment processors, scheduling software, email or SMS platforms)

3. How We Use Your Information

We may use your information to:

  • Deliver services or resources you’ve requested

  • Send SMS messages you’ve opted in to receive, including appointment reminders and relevant updates

  • Respond to your inquiries and provide customer support

  • Share promotional content based on your preferences (only if you’ve opted in)

  • Improve our website, services, and client experience

  • Comply with legal obligations or defend our legal rights

4. SMS Messaging & Communication

When you opt in to receive SMS messages from Family Nutrition Solutions, you agree to receive messages for appointment reminders, service updates, and occasional marketing content. Message and data rates may apply based on your mobile carrier. You can opt out at any time by replying STOP to any message. For support, reply HELP or contact us directly.

We do not share your phone number, messaging history, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

5. Disclosure of Your Information

We may share your information with:

  • Trusted third-party service providers (e.g., for scheduling, email/SMS delivery, data storage)
  • Contractors or Employees who assist us in operating our Website or conducting our business, so long as those parties agree to keep this information confidential.
  • Legal or regulatory authorities, when required by law
  • Our professional consultants, such as attorneys or accountants, who help us operate lawfully
  • We do not sell or rent your personal information to third parties.

6. How We Protect Your Information

We implement administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, or disclosure. While no system is ever completely secure, we strive to use best practices to safeguard your data.

7. Your Choices & Controls

You may:

  • Opt out of SMS messages at any time by replying STOP
  • Unsubscribe from email communications via the unsubscribe link in any email
  • Contact us to update, correct, or delete your information
  • Adjust your browser settings to limit cookie tracking (note: this may impact site functionality)

8. Changes to Terms

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and we’ll provide additional notice if required by law. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone number: 910-408-5338
  • By mail: 2512 Independence Blvd STE 100-40, Wilmington, NC 28412